Terms of Service

1. Acceptance of Terms

By accessing or using Heartspace ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Heartspace is a conscious dating platform focused on authentic connection and personal growth. We provide compatibility matching, mindfulness tools, and AI-powered relationship support to help users find meaningful partnerships through emotional intelligence and deep compatibility assessment.

3. User Eligibility

• • You must be at least 18 years old
• • You must provide accurate, current information during our 70-question onboarding
• • You may only maintain one account
• • You must complete identity verification when required
• • You must comply with all applicable laws and our Community Guidelines

4. User Conduct and Community Guidelines

You agree to:

• • Treat all users with respect and dignity
• • Provide truthful information in your profile and verification process
• • Respect others' boundaries and consent
• • Report inappropriate behaviour using our reporting system
• • Participate authentically in community events and group chats
• • Follow our no-ghosting design principles with gentle conversation closures

You agree NOT to:

• • Harass, abuse, or harm other users
• • Share explicit content without consent
• • Use the platform for commercial purposes
• • Create fake profiles or impersonate others
• • Circumvent our verification systems
• • Violate our Community Guidelines

5. Subscription Plans and Payment

Available Plans:

• • Free Tier: Basic access with limited features
• • Connect Plan: $14.99/month or $149.99/year
• • Spark Plan: $24.99/month or $249.99/year

Additional Services:

• • Ellie AI Relationship Expert: $9.99/month add-on for Connect Plan users (included in Spark Plan)
• • Boost Packs: Single boost ($2.99) or 3-pack ($7.99)
• • Premium Verification: Enhanced profile verification available

Payment Terms:

• • Secure processing through Stripe payment integration
• • Multiple payment methods accepted (cards, digital wallets)
• • Subscriptions automatically renew unless cancelled
• • Cancellation takes effect at the end of the current billing period
• • 7-day money-back guarantee for new subscriptions
• • Cancel anytime with completion of current billing period

6. Privacy and Data Protection

Your privacy is fundamental to our service. We comply with:

• • Australian Privacy Principles (APP)
• • General Data Protection Regulation (GDPR)

We implement:

• • Bank-level data encryption
• • No third-party data sharing
• • Complete account deletion options
• • Profile verification and identity checks

Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

7. Safety and Moderation

Safety Features:

• • Photo and identity verification required
• • 24/7 platform monitoring and moderation
• • AI-powered content filtering with human review
• • Easy reporting and blocking tools
• • In-app safety tips and guidance

Content Moderation:

• • Automated screening of all content
• • Swift action on Community Guidelines violations
• • Fair appeal process for moderation decisions
• • Community-driven safety enforcement

8. Help and Support System

We provide comprehensive support through:

• • Detailed FAQ section
• • In-app contextual help
• • Multiple customer support channels
• • Tutorial system for new features
• • Community Guidelines and behavioural expectations

9. Content and Intellectual Property

• • You retain ownership of content you post
• • You grant Heartspace licence to use your content for service operation and matching
• • Heartspace retains all rights to platform features, AI algorithms, and design
• • Beta features may be subject to additional terms

10. Platform Features and Limitations

• • Compatibility matching based on 70-question assessment
• • AI-powered relationship insights through Ellie AI
• • Community events and themed group chats
• • Personal growth tools including journaling and mindfulness features

We cannot guarantee specific relationship outcomes.

11. Limitation of Liability

Heartspace provides the platform "as is" and cannot guarantee specific outcomes in relationships or personal growth. Users participate in dating activities at their own discretion and risk.

12. Beta Testing and Early Access

• • Some users may receive early access to beta features
• • Beta features are provided "as is" without warranty
• • Feedback and usage data may be collected for improvement purposes
• • Beta access may be revoked at any time

13. Termination

Either party may terminate the agreement at any time. Upon termination:

• • Your access to paid features continues until the end of your billing period
• • Your account data will be handled according to our Privacy Policy
• • Community Guidelines violations may result in immediate termination

14. Changes to Terms

We may update these terms periodically. We will notify users of significant changes and continued use of the service constitutes acceptance of updated terms.

15. Governing Law

These terms are governed by Australian law and any disputes will be resolved in Australian courts.